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Shipping FAQs for Mushrooom

Delivery

How long does it take to ship?
We aim to get your spores to you as quickly as possible. Standard shipping takes 5-7 business days from payment, while thermal shipping option delivers within 3-5 business days. Upon shipment, you'll receive an email with a tracking link.
How much does shipping cost?
Standard shipping is $10.99, and thermal shipping is $14.99. Orders over $49 enjoy FREE standard shipping.
What kinds of delivery options do you offer?
We ship to the USA, delivering to your doorstep or preferred address. Once confirmed and on its way, you'll receive an email with a tracking link. Choose between Standard shipping for $9.99 or Thermal, expedited shipping for $14.99.
How do I find my tracking number?
Your USPS tracking number will be emailed within 5 business days of payment. Check your spam folder. If the email is not found, contact us at sales@mushrooom.com with your name, email, and order number for a resend.
Can I change my shipping address?
If your order hasn't shipped, we can help change the shipping address. Email us at sales@mushrooom.com with the details, and we'll assist you.
Where do you ship?
We currently ship to the USA, excluding CA, ID, & GA. Your order will be delivered to your chosen address. Once the courier confirms the shipment, you'll receive an email with a tracking link.

Payment FAQs for Mushrooom

Why don’t I see any payment options?
Unfortunately, we are currently unable to ship to CA, ID, and GA. We apologize for any inconvenience caused.
How long does payment take to process?
The processing time varies based on the chosen payment method. CashApp/Zelle/Venmo payments are processed the next business day. If it's been over 1 business day, contact us at sales@mushrooom.com to ensure the order name matches the payment. Crypto payments are processed the next business day; for concerns after 1 business day, contact sales@mushrooom.com. Credit card payments typically show up in our system within 1-2 business days. ACH payments take 3-5 business days to process (excluding weekends).
Why do I still receive ‘payment pending’ emails?
If you're receiving "payment pending" emails after making a recent payment, please be patient. Our finance team is working diligently to process payments. These are reminders, and they will cease once your payment is confirmed. If you've placed an order and are awaiting a status update, rest assured that your order is in the queue and will be shipped as soon as possible. We appreciate your patience and understanding.
What is the status of my payment?
We have you covered! Depending on the payment method, processing times range from 24 hours to 1 week. CashApp/Zelle/Venmo payments are processed the next business day; if it's overdue, contact sales@mushrooom.com. Crypto payments are processed the next business day; for concerns after 1 business day, contact sales@mushrooom.com. Credit card payments usually show up within 1-2 business days. ACH payments take 3-5 business days (excluding weekends). For any questions or concerns, feel free to reach out to us at sales@mushrooom.com. We're here to help!

Cancellations & Refunds FAQs for Mushrooom

My spores arrived damaged, what can I do?
If you've received faulty, damaged, or incorrect products, please email us at sales@mushrooom.com with your order number, full name, email, and photos of the issue if relevant. Our team is committed to making things right for you. Your satisfaction is essential to us.
Can I cancel my order if I’ve already paid?
If you've already paid and need to make changes or cancel your order, email us at sales@mushrooom.com as soon as possible. Include your order number and full name in the email, specifying your request. Please note that changes or cancellations can only be made if your order hasn't been shipped yet. We'll do our best to accommodate your needs.

Products FAQs for Mushrooom

Are magic mushroom strains really that different?
Yes, each strain of psilocybin mushroom is a unique world with a distinct genetic signature. This diversity opens up possibilities for scientific exploration and mycological study. Imagine exploring various growth patterns and uncovering how strains adapt to different laboratory environments. It's akin to being a cosmic explorer, delving into the realms of genetics and fungi. Our mission is to advance scientific knowledge and encourage educational discovery.
Why do some strains cost more than others?
The price of our spores is determined by market demand and production costs. Popular strains may cost more, and the difficulty of production (dropping fewer spores) can also influence the price.
How do I choose my strain?
If you're unsure which strain to choose, consider the following factors: Study Complexity: Different strains may have varying concentrations of psilocybin or psilocin, affecting complexity in research settings. Research Yield: Look for strains with significant observable characteristics during specific life cycle stages for a comprehensive study. Beginner-friendly: For newcomers to mycological research, opt for a strain that is easier to study with a lower risk of contamination. This allows a clear focus on learning the fundamentals without added complexity. Check out our strain review videos on individual product pages for a quick glimpse into each strain. How do I choose my strain? If you're not sure which strain to choose, consider the following factors: Study Complexity: Different strains may have varying concentrations of psilocybin or psilocin, affecting complexity in research settings. Research Yield: Look for strains with significant observable characteristics during specific life cycle stages for a comprehensive study. Beginner-friendly: For newcomers to mycological research, opt for a strain that is easier to study with a lower risk of contamination. This allows a clear focus on learning the fundamentals without added complexity. Check out our strain review videos on individual product pages for a quick glimpse into each strain.

Mixpacks FAQs for Mushrooom

What comes in a mix pack?
Mixpacks consist of three or more different strains of magic mushroom spores bundled together. This combination is offered at a reduced cost for your benefit, providing a diverse and cost-effective option.

Spore Syringes FAQs for Mushrooom

What comes with a magic mushroom spore syringe kit?
Our magic mushroom syringe kit includes a 10cc syringe pre-filled with your chosen spore solution. It also contains an alcohol swab and a sterile lancet, all designed for research purposes.
What comes with a magic mushroom syringe kit?
A mushroom spore syringe kit comes equipped with a 10cc syringe pre-filled with your chosen spore solution. Additionally, it includes an alcohol swab and a sterile lancet, all tailored for research purposes.

Spore Swabs FAQs for Mushrooom

What comes with a magic mushroom spore swab kit?
Our magic mushroom swab kit includes two research swabs that are rubbed with spores from your preferred strain of study. These kits are designed for convenient and precise research purposes.

Storage FAQs for Mushrooom

How long do spores last?
Spore syringes and swabs can last up to a year if stored properly. Keep them in a cool, dark place such as a fridge or cupboard, away from direct sunlight and heat.
How to store spore swabs?
Spore swabs can be stored in a cool, dry place like a drawer or cupboard. Ensure they are kept away from direct sunlight and moisture. For long-term storage, it is recommended to store them in a fridge.
How to store your spore syringes?
Syringes can be stored in a cool, dark place like a fridge. If a fridge is unavailable, store them in a cool, dark cupboard. For more detailed information on storing your spores, refer to our articles on our blog.

Next Steps FAQs for Mushrooom

How do I use my psilocybin spore swab under a microscope?
To prepare a microscope slide from a spore swab, sterilize the slide and cover slip with rubbing alcohol. Gently rub the swab onto the slide to transfer the spores. Add a small drop of water to the slide and cover with the cover slip. Gently press down to spread the spores, allowing you to view them under the microscope.
How do I use my psilocybin spore syringe under a microscope?
If you're planning to study psilocybin spores under a microscope, prepare a microscope slide. Start by sterilizing the slide and cover slip with rubbing alcohol. Place a small drop of water on the slide and add a small amount of spore solution. Cover with the cover slip and gently press down to spread the spores, enabling you to view them under the microscope.